By joining Back in the Game (BITG) (part of SBR Media Ltd) you expressly consent that Back in the Game (BITG) and Back in the Game commercial partners (as may change over time) may share and use your personal information (a) to provide products and services you request (b) for consumer profiling, market research and (c) to contact you by post, phone or electronically (incl. email and text) about BITG related products, services, offers and events and BITG commercial partners’ related products, services, offers and events.

About us

Back in the Game is a group of companies which includes SBR Media Limited (together ‘BITG’, ‘we’ and ‘us’).

BITG takes the privacy of all its customers and website users very seriously and takes great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

By using this website and giving your information to us, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy.

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, emails and written and verbal communications. We may, for example, keep a record of your name, address, age, delivery address, email address, telephone number and credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service or any of our other premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us, in accordance with current UK data protection legislation and this privacy policy. We will primarily use your personal information to provide our products and services to you and, for example:

• to administer and provide products and services you request

• to communicate with you in the event that any products or services you have requested are unavailable

• for fraud screening and prevention purposes (see below for further details)

• for record keeping purposes

• to carry out market research so that we can improve the products and services we offer

• to track activity on our website

• to create an individual profile for you so that we can understand and respect your preferences and to calculate the level of any loyalty reward due to you

Disclosure of your information

In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations, fraud screening companies (see below) and mailing houses. In these circumstances, we will ensure that your information is properly protected.

BITG commercial partner programme

 BITG teams up with a selection of carefully chosen commercial partners, an up-to-date list of our partners is available on the website.

Offers and opportunities

 Our commercial partner programme is designed to support BITG and also to bring customers and website users a diverse range of BITG associated and BITG branded offers at competitive prices. BITG and/or these commercial partners would like to contact you to tell you more about the offers available to you and about a range of other BITG initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in an offer from one of our commercial partners, that partner may let us know. This enables us to take your views and interests into account when choosing our commercial partners and developing the programme.

What to do if you do not want to receive details of offers

 Please be assured, you are under no obligation to buy anything or to participate in any BITG initiatives, however, if you prefer not to be contacted either by us or any of our commercial partners, please contact us by writing to us by mail or email (see the section “How to contact us” below). You can change your mind at any time.

 Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

Cookies

In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by emailing us at info@backinthegame.co or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

 You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £5.00.